Announcements

9 Jul 2019
Decreased voice capacity on BT interconnects in the South West. - RESOLVED
Dear Customer We can now confirm that all circuits within BT have been restored, and that service is now fully restored. Kind Regards aql Support Dear Customer Sadly we are still awaiting further details from BT as to the progress of this issue. We will next update you at 10:00 tomorrow or on resolution. Kind Regards aql Support Dear Customer...
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4 Jul 2019
Further scheduled maintenance to Leased Line and Line of Sight technology
Dear Customer, We would like to make you aware that we are scheduling in an additional maintenance period on Thursday 11th July 2019, to update core leased line and wireless network equipment firmware. This is required to fulfill our commitment to our customers to provide you with a high quality connectivity service. This is in addition to the works on the 9th, though will involve separate...
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3 Jul 2019
Scheduled maintenance to Core Switching Equipment.
Planned works: Wednesday 10th July 2019 23:00 - 01:00 Thursday 11th July 2019 During this window, we will be performing a reboot of one of our core switches at the recommendation of our vendor to apply new configuration. All MVNO SIMs will disconnect, however, they will re-connect to our services when an alternative route is available. Voice traffic may see a few seconds of disruption...
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3 Jul 2019
Outage of aql.com - RESOLVED
Dear Customer, We are aware of a short outage with our website of www.aql.com  between 11:40 and 11:43 today Happily I can confirm that this outage lasted only a few minutes, and that the site has fully recorded at this time. Kind Regards Peter Murtha
3 Jul 2019
Scheduled maintenance to Leased Line and Line of Sight technology
Dear Customer, We would like to make you aware that we are scheduling in an additional maintenance period on Tuesday 9th July 2019, to update core leased line and wireless network equipment firmware. This is required to fulfill our commitment to our customers to provide you with a high quality connectivity service. These works will be carried out between 18:00 and 19:00 on this date, and...
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2 Jul 2019
Delays in MO messages to VMN's - RESOLVED
Dear Customer, Our latest tests have shown that the delays to VMN have been resolved, and traffic should be flowing as expected at this time. Kind Regards aql Support Dear Customer, Please be aware that at this time, we are currently experiencing delays  delivering Mobile Originating Messages to Virtual Mobile numbers . We are actively investigating this at this time, and...
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2 Jul 2019
Delays in Mobile Terminating traffic to Three - RESOLVED
Dear Customer, Our latest tests have shown that the delays to the Three network have ceased and all traffic is now being delivered promptly. Kind Regards aql Support Dear Customer, Please be aware that at this time, we are currently experiencing delays of upto 15 minutes delivering Mobile Terminating Messages towards the Three Mobile Network. We are actively investigating...
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26 Jun 2019
Text to Speech and Voice push outage - RESOLVED
Hello We are happy to report that this issue has been fully resolved, with all TTS messages being successfully processed and the backlog that built up during this issue cleared. Kind Regards, aql Support Hello, As an update, we can confirm that the issue with these services have been resolved and that the backlogged messages are now being processed. Their will be a delay...
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3 Jun 2019
Shared Colocation Power Disruption - RESOLVED
Hello Customer We can confirm that the power issue in our shared Colocation space is fully resolved at this time. If you are still seeing issues with your service please contact our support team on 01133203040. Kind Regards Peter Murtha Hello Customer We are currently aware of a power issue affecting our shared Colocation space (D3). We are actively investigating the...
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29 May 2019
Temporary increase in Porting timeframes
We would like to apologise for the delays our customers have experienced recently in Porting related requests. This has been the consequence of an unexpected surge in demand for our porting service. At aql it is our mission to ensure that our customers experience, with both our products and services, exceed expectations. As such, we have made the following changes to improve this and to set...
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