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Planned works for the Looking Glass API

5º Septiembre 2023
aql Service Announcement Task Reference EN-19113 Service/s Affected Looking Glass API (looking-glass.aql.com) Service Impact Start Time 12/09/2023 11:00 BST  Restoration Time 12/09/2023 11:15 BST Impact Time Expected 15 Minutes...
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Canon House A & B Routine Maintenance

30º Augosto 2023
aql Service Announcement Task Reference EN-26456 Service/s Affected Canon House A & B Power Infrastructure - Floor 1 POD 2 Service Impact Start Time 06/09/2023 09:00  BST Restoration Time 06/09/2023 17:00 BST Impact Time Expected...
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Operating at Reduced Network Resilience (Resolved)

29º Augosto 2023
aql Service Announcement Task Reference N/A Service/s Affected Network resilience Service Impact Start Time 15:05 BST Impact Time  Ongoing Outage Description/Impact Dear Customer We are currently operating at reduced network...
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DC2 Routine Maintenance

29º Augosto 2023
aql Service Announcement Task Reference EN-24255 Service/s Affected DC2 UPS Service Impact Start Time 04/09/2023 09:00  BST Restoration Time 04/09/2023 17:00 BST Impact Time Expected 09:00 - 17:00 Outage...
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Mobile Data Service Operating at Reduced Level of Resilience

25º Augosto 2023
aql Service Announcement Task Reference N/A Service/s Affected Mobile Data Sim Services Service Impact Start Time 25/08/23 17:49 GMT Impact Time  Ongoing Outage Description/Impact Dear Customer We are currently aware of disruptions to our Data SIM...
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Routine maintenance on generators at DC2, DC3 and DC5

14º Augosto 2023
aql Service Announcement Task Reference EN-26124 Service/s Affected Salem Church & Canon House Fire Suppression Routine Maintenance Maintenance Start Time: 24/08/2023 09:00 BST Maintenance End Time: 25/08/2023 17:00 BST Outage...
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SMS delivery delays

11º Augosto 2023
aql Service Announcement Task Reference N/A Service/s Affected Outbound SMS Impact Time  17:50 11/08/2023 Outage Description/Impact Dear Customer,   We are currently aware of disruptions to our SMPP and SMS services at this time, which are causing...
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MVNO Provisioning requests

8º Augosto 2023
aql Service Announcement Task Reference N/A Service/s Affected Mobile Data Sim Services Service Impact Start Time 08/08/2023 07:52 BST Impact Time  Ongoing Outage Description/Impact Dear Customer We are currently experiencing an issue...
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Operating at Reduced Network Resilience - UPDATED

20º Julio 2023
aql Service Announcement Task Reference N/A Service/s Affected Network resilience Service Impact Start Time 20/07/23 15:42 BST Impact Time  Ongoing Outage Description/Impact Dear Customer, We are currently operating at reduced...
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DC5 - UPS A Stream Fault - UPDATED

3º Julio 2023
aql Service Announcement Task Reference EN-25670 Service/s Affected DC5 - UPS A Stream Array Impact Start Time 03/07/2023 15:00 Outage Description/Impact Dear Customer,   We are writing to inform you that we are aware of a transient fault on our UPS A...
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