База знань // 3g/4g Connection Fault Template Роздрукувати цю статтю
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Fault |
Connection issue |
Fault Description |
Connectivity Outage |
MSISDN/ICCID/IMSI |
Please complete this section: (****/****/****) |
DEVICE IMEI |
Please complete this section |
USIM ACTIVE? |
Please select: Yes / No |
DATA PROVISIONED? |
Please select: Yes / No |
WHEN DID THE FAULT BEGIN? |
Please complete this section: (dd/mm/yyyy) |
POST CODE |
Please complete this section |
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APN |
Please complete this section |
HOW MANY BARS OF SIGNAL SHOWN? |
Please complete this section xx dBm |
IS THE NETWORK SHOWN WHEN SEARCHING MANUALLY? |
Please complete this section |
IF PREVIOUS CONNECTIONS MADE PLEASE PROVIDE DATE |
Please complete this section |
HAS THE CUSTOMER TRIED TO USE IN ANOTHER POSTCODE, IF SO WHAT WAS THE RESULT? |
Please complete this section |
IS THE CUSTOMER CONNECTING THROUGH A VPN? |
Yes / No |
IF YES, WHAT VPN CLIENT? |
Please complete this section |
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Device Rebooted |
Please complete this section: Yes / No |
Alternative device tested |
Please complete this section: Yes / No |
Alternative USIM tested |
Please complete this section: Yes / No |
Outcome/Error message |
Please complete this section |