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Fault reporting

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3g/4g Connection Fault Template

DATA FAULTS Fault  Connection issue Fault Description  Connectivity Outage MSISDN/ICCID/IMSI  Please complete this section: (****/****/****)...


Domain management

Managing 'auto-renewal' of domains To do this via the aql portal Log-in and select > Domains > My domains > Show all Mark all the domains you wish to change using the tick boxes...


How am I billed for my SIP trunk?

Each time a call ends, the charge of the call data record (CDR) is saved to your account. Each month you will receive an invoice to pay for these calls (for post pay customers). For pre-pay...


What is aql's support and escalation procedure?

The Support and Escalation procedure can be found here: Service Level Agreement


What are the aql SMPP endpoints?

We offer geo-resilient SMPP endpoints, which are defined as "High Availability". You can connect to aql's SMPP service with at least one of the below-listed host names. Each customer can have one...