Preguntas Frecuentes - FAQ

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Fault reporting

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3g/4g Connection Fault Template

DATA FAULTS Fault  Connection issue Fault Description  Connectivity Outage MSISDN/ICCID/IMSI  Please complete this section: (****/****/****)...


Domain management

Managing 'auto-renewal' of domains To do this via the aql portal Log-in and select > Domains > My domains > Show all Mark all the domains you wish to change using the tick boxes...


What is aql's support and escalation procedure?

TBC


How am I billed for my SIP trunk?

Each time a call ends, the charge of the call is recorded against your account. Each month you'll receive an invoice to pay for these calls. You will receive notification when the amount gets to a...