Announcements

24 May 2019
Bank Holiday support 27/05/2019
Hello Please be aware that during the upcoming Bank Holiday weekend, from 25/05/2019 until 27/05/2019, the AQL main office will be closed. However, support will still be available for Priority 1 Emergency issues. Please contact us for these via a Support ticket, or via the main office  number of 01133220655 Regards aql Support
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21 May 2019
Update to Wholesale Ratecard download
Dear Customer In our efforts to improve and update our services, we have migrated our Wholesale billing rate-card from our old portal at portal.aql.com, over to our new portal of clients.aql.com. This means that the previously used link of rate-card download will no longer be valid as of the release of the June rate-card. We urge you to review the email you will receive for June's...
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21 May 2019
VMN SMS delivery delay - RESOLVED
Dear Customer We are currently aware of an issue with inbound SMS towards our 07 Virtual Mobile Numbers . Customers may experience a delay to inbound messages.  We are actively investigating in an effort to resolve this issue as soon as possible. At this time we can confirm that this issue is now fully resolved Kind regards   aql Support
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17 May 2019
Restricted access to DC2
Hello Between the dates of the 20th of May to the 21tst of May, we have been forced to restrict customer access to DC 2 to emergency works only while work is carried out in the datacentre on the Air Conditioning infrastructure. Please bear this in mind when raising access requests which might require access during these dates. Regards aql Support
15 May 2019
Office Inbound Call issues - RESOLVED
Hello We can confirm that the phone issues being suffered have now been resolved, and inbound call capacity to all of our teams has been restored. We apologise for any inconvenience suffered. Kind regards aql Support   Hello  We are currently aware of an issue with our Office Phone system which is causing limited capacity to receive inbound calls. We are worknig ot...
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3 May 2019
Bank Holiday Support
Hello Please be aware that during the upcoming Bank Holiday weekend, from 03/05/2019 until 07/05/2019, the AQL main office will be closed. However, support will still be available for Priority 1 Emergency issues. Please contact us for these via a Support ticket, or via the main office  number of 01133220655 Regards aql Support
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23 Apr 2019
JT Data Sim Hardware upgrade
Hello This Evening between 20:00 and 21:00 we will be carrying out a minor update to our MVNO hardware to improve service stability. We are expecting a very short disruption during this period of less than one minute as hardware is restarted. No other disruption is expected. Regards aql Support
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18 Apr 2019
Bank Holiday support
Hello Please be aware that during the upcoming Bank Holiday weekend, between 19/04/2019 and 22/04/2019, the AQL main office will be closed. However, support will still be available for Priority 1 Emergency issues. Please contact us for these via a Support ticket, or via the main office  number of 01133220655 Regards aql Support
18 Apr 2019
Disruption to MO traffic to AQL - RESOLVED
Hello Following our investigation into this issue, we have successfully isolated the root cause of this fault, and corrections have been made by our systems team to resolve the issue causing the delivery failures. Following this we have confirmed that the queue of messages that had built up is now clearing, as these are delivered. The issue should now be fully resolved, however if you do...
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17 Apr 2019
aql Service Announcement - Voice Services
Dear Customer, As part of our drive to improve availability across our services and to ensure a highly resilient network, we’re doing some maintenance. Details Start Time: 20:00 24/04/2019 End Time: 02:00 25/04/2019 Services: Voice Risk: Medium Description of Change: Planned maintenance   In order to improve service performance, we will be carrying out...
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