aql Service Announcement - Annual Network Freeze

2nd December 2019
Dear Customer, Every year during the seasonal period, it is common for communications providers to implement a 'change freeze' to reduce risk related to changes over the Christmas period when many of our clients and suppliers have reduced staffing and reduced capability to respond to any incidents which could be caused by network engineering changes. When will the freeze take place? The...
More »

VIrgin Mobile Cease SMS service to Geographic numbers

6th March 2019
Dear Customer,   Virgin Mobile have taken the decision to cease sending SMS to UK geographic landline telephone numbers. This is a decision that affects inbound SMS (MO) from Virgin Mobile handsets to any UK landline numbers, regardless of supplier across the industry.   Discussions are ongoing with Virgin Mobile to explore a solution, however there are no timescales for...
More »