Announcements

Issue with Number provisioning - RESOLVED

15th May 2020
Number provisioning Work Order No. N/A Service/s Affected Number provisioning Impact Time 14/05/2020 15:05 - 15/05/2020 10:16 Outage Description/Impact During the above time window we observed issues with our number provisioning services. This caused attempts to...
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MT messaging delays

15th May 2020
Number provisioning Work Order No. N/A Service/s Affected MT messaging Impact Time 15/05/20 9:10AM - 15/05/20 9:40AM Outage Description/Impact We are aware of delays to MT messaging currently and are investigating as a matter of priority. UPDATE: MT...
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General service disruption within the AQL network

14th May 2020
General service disruption within the AQL network Work Order No. N/A Service/s Affected   Service Impact Start Time 14/05/2020 12:38 Restoration Time Ongoing Impact Time Ongoing Outage Description/Impact We are...
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Network Disruption

11th May 2020
Good Afternoon Due to a power loss at a third party site, we have seen disruption to our services between 14:27 and 14:28. All services experienced disruption during this time however we do not believe there are any persistant issues. Please raise a ticket or contact us on 01133203040 if you observe any ongoing issues. Simon Young

aql Service Announcement - RESOLVED

3rd May 2020
aql Service Announcement Work Order No. N/A Service/s Affected -Client Portal (portal.aql.com and clients.aql.com) -Text to speech service -SMPP service Service Impact Start Time 03/05/2020 02:06 Restoration Time 03/05/2020 08:40 Impact Time...
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MVNO Disruption

30th April 2020
MVNO Connection Disruptions Work Order No. N/A Service/s Affected MVNO Data sims Service Impact Start Time 30/04/2020 07:35 Restoration Time 30/04/2020 10:35 Impact Time 30/04/2020 07:35 -  30/04/2020 10:35 Outage...
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MVNO disruption

30th April 2020
MVNO Connection Disruptions Work Order No. N/A Service/s Affected MVNO Data sims Service Impact Start Time 29/04/2020 23:00 Restoration Time 30/04/2020 01:46 Impact Time 29/04/2020 23:00 -  30/04/2020 01:46 Outage...
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Portal instability

21st April 2020
Portal instability issues Work Order No. N/A Service/s Affected Clients.aql.com Service Impact Start Time 21/04/2020 09:25 Restoration Time 21/04/2020 10:07 Impact Time 42 minutes Outage Description/Impact Good...
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Mobile Originating SMS delay

17th April 2020
Mobile Originating SMS delay Work Order No. N/A Service/s Affected Mobile Originating SMS delay Service Impact Start Time 17/04/2020 09:49 Restoration Time 17/04/2020 10:06 Impact Time Expected 17 minutes Outage...
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SMS Analytics and history issues - RESOLVED

14th April 2020
Good afternoon I can confirm that this issue has now been fully resolved. Thank you for your patience AQL support team Good afternoon We are aware of current issues with our analytics and history features for SMS messaging on clients.aql.com. Users attempting to view their message histories or detailed analytics may find that the information does not load correctly or at all....
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