5 Jan 2021
aql Routine Planned Maintenance

aql Service Announcement

Service/s Affected

Any service with a persistent connection such as (but not limited to) SMPP and L2TP services may see sessions drop however they will reconnect automatically and bind to another host.

Service Impact Start Time

Weekly - Monday 22:00

Restoration Time

Weekly - Tuesday 02:00

Impact Time Expected

Weekly 22:00 – 02:00

Outage Description/Impact


As part of our drive to ensure a highly resilient network with maximum availability across all our services, we're continuing to carry out planned maintenance on a weekly basis.


Planned maintenance windows will take place between 22:00 local time every Monday and 02:00 local time every Tuesday. (Excluding bank holidays where a notification of change will be announced)


What does this mean for you?


We ensure to carry out extensive testing and preparation prior to any works, however, there are instances where services are considered at risk during our planned maintenance window.


In the event, we are unable to avoid degradation of service we will contact you prior to any planned works.

If unexpected loss of service / a Priority 1 incident occurs, our out of hours Support Team are available 24/7. 


If you would like any further information, please don't hesitate to contact our Support team, who will be happy to assist.



If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

Email: | Tel: 01133 20 30 40

Kind Regards,