11 Jan 2021
Inbound SMS to Geographic Phone numbers issue - Resolved

aql Service Announcement

Service/s Affected

SMS sent from Mobile numbers to Geographic Landline numbers

Service Impact Start Time

09-01-21 21:38:29

Restoration Time

11-01-21 09:50:24

Outage Description/Impact


Dear Customer,

Please be aware that over the weekend, we suffered an outage with our systems ability to deliver SMS from mobile numbers to geographic landline numbers.

During this time the majority of messages will have been queued and these will now be delivered, however, due to the length of the issue, some messages may not be recoverable.

If you become aware of any further issues with this service, please contact our support team and we will investigate.

Kind regards

aql Support



If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

Email: | Tel: 01133 20 30 40

Kind Regards,