15 Jan 2021
CDR download feature.

aql Service Announcement

Work Order No.


Service/s Affected

CDR download feature.

Service Impact Start Time


Restoration Time


Impact Time


Outage Description/Impact

Dear customers,

We’re currently investigating an issue with the CDR downloads feature on This is only expected to affect a small number of (SAC) customers. If you are experiencing any issues with downloading CDRs, please could we encourage you to use this pathway:

Telephony > Voice Options > Number Control > Locate the specific number and click on ‘view CDRs’. 

This will then route you to a page that will provide you accurate CDR data.



If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

Email: | Tel: 01133 20 30 40

Kind Regards,