Announcements

21 Jul 2020
Connectivity issues - Accomodation road

aql Service Announcement

Work Order No.

N/A

Service/s Affected

Line of sight connection outage - Accomodation road

Service Impact Start Time

2020-07-21 07:00

Restoration Time

Ongoing

Impact Time Expected

Ongoing

Outage Description/Impact

Good Morning

We have confirmed an outage of our relay node at Accomodation Road Leeds, which is affecting multiple customers in the the surrounding area.

UPDATE 22/07/2020 -9:00 AM : Unfortunately due to site access issues our investigation and work on this have been delayed. We are arranging measures for this and will advise further when we have more information

UPDATE 22/07/2020 -13:57 PM : we have identified some failed hardware on site and are working to replace this. Please note that due to the elevated nature of equipment on site there may be further delays on the replacements.

UPDATE 23/07/2020 09:00AM : Equipment deliveries are scheduled for the affected site today. This ticket will be updated when the installation time has been confirmed.


If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.


Email: support@uk.aql.com | Tel: 01133 20 30 40

Kind Regards,