2 Sep 2020
Customer Portal outage

aql Service Announcement

Service/s Affected

Customer Portal

Service Impact Start Time

11:00 02/09/2020

Impact Time

11:00 02/09/2020 to 11:20 02/09/2020

Outage Description/Impact

Good Morning

We are aware that a roll-out of fresh code to our customer portal this morning caused an unforeseen issue preventing portal access for a short period of time. The source of the issue has been identified and resolved at his time, and normal service has now been restored

We can confirm that this issue only affected the Client portal and no core services where affected.

If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

Email: | Tel: 01133 20 30 40

Kind Regards,
aql support team