Announcements

14 Sep 2020
Audio Quality issues

 

aql Service Announcement

Work Order No.

174572

Service/s Affected

SIP wholesale voice

Service Impact Start Time

14/09/2020 10:28

Restoration Time

14/09/2020 13:05

Outage Description/Impact

Dear Customer,

We are currently aware of an issue with one of our SBC devices on our Wholesale SIP voice service. This issue is causing voice quality issues and packet loss on calls.

This device actively service 03 range numbers primarily,

At this time we are actively investigating the cause of this service-affecting issue, and we will update this announcement as further information becomes available.

UPDATE:

We have successfully isolated the cause of the issue, and our network team are actively working to resolve this issue at this time.

UPDATE:

Work is still ongoing to resolve this fault, and we will keep you updated as this progresses.

RESOLUTION:

Good Afternoon

We can confirm that this issue has now been resolved, and all affected services should now be operating as normal.

 If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

Email: 
support@uk.aql.com | Tel: 01133 20 30 40

 

Kind Regards,
aql