Announcements

CDR download feature.

15th January 2021
aql Service Announcement Work Order No. N/A Service/s Affected CDR download feature. Service Impact Start Time N/A Restoration Time N/A Impact Time N/A Outage Description/Impact Dear customers, We’re currently...
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Line of Sight connection outage

14th January 2021
aql Service Announcement Work Order No. N/A Service/s Affected Line of sight connection issues - Resolved Service Impact Start Time 14/01/2021 08:05 Restoration Time 14/01/2021 17:00 Impact Time N/A Outage Description/Impact...
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Internal Power Distribution works schedule

13th January 2021
  aql Service Announcement Service/s Affected SMS/SMPP message transit, MVNO  Services (including GGSN) , Voice Services (including wholesale), Looking-glass, Email-to-SMS, Leeds Colo Customers Internet Access   Service Impact Start Time N/A Restoration Time N/A Outage...
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Inbound SMS to Geographic Phone numbers issue - Resolved

11th January 2021
aql Service Announcement Service/s Affected SMS sent from Mobile numbers to Geographic Landline numbers Service Impact Start Time 09-01-21 21:38:29 Restoration Time 11-01-21 09:50:24 Outage Description/Impact   Dear Customer, Please be aware that over the...
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Sunsetting of old SMS history download page

5th January 2021
aql Service Announcement Service/s Affected SMS history download from clients.aql.com and portal.aql.com Service Impact Start Time N/A Restoration Time N/A Impact Time Expected N/A Outage Description/Impact...
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aql Routine Planned Maintenance

5th January 2021
aql Service Announcement Service/s Affected Any service with a persistent connection such as (but not limited to) SMPP and L2TP services may see sessions drop however they will reconnect automatically and bind to another host. Service Impact Start Time Weekly - Monday 22:00 Restoration Time...
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Gas Suppression & Room Integrity Maintenance – All Datacentres

21st December 2020
  aql Service Announcement Work Order No. N/A Service/s Affected No services affected Service Impact Start Time 21/01/2021 08:00 Restoration Time 22/01/2021 17:00 Impact Time Expected...
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Service disruption - SMS messages to Geographic numbers

17th December 2020
aql Service Announcement Work Order No. N/A Service/s Affected SMS to Geographic Numbers Service Impact Start Time 17/12/2020 12:35 Restoration Time 17/12/2020 15:06 Impact Time 2 hours 35 minutes Outage Description/Impact...
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3G/4G data SIM disruption

17th December 2020
aql Service Announcement Work Order No. N/A Service/s Affected 3G/4G mobile data SIMs Service Impact Start Time 17/12/2020 08:35 Restoration Time 17/12/2020 09:47 Impact Time 1 hour 12 minutes Outage Description/Impact...
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Planned Routine Maintenance DC5 Cooling Infrastructure

11th December 2020
aql Service Announcement Work Order No. N/A Service/s Affected Planned Routine Maintenance DC5 Cooling Infrastructure Service Impact Start Time 18/01/2021 09:00 Restoration Time 18/01/2021 18:00 Impact Time Expected...
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