Announcements

3 Jul 2019
Scheduled maintenance to Leased Line and Line of Sight technology
Dear Customer, We would like to make you aware that we are scheduling in an additional maintenance period on Tuesday 9th July 2019, to update core leased line and wireless network equipment firmware. This is required to fulfill our commitment to our customers to provide you with a high quality connectivity service. These works will be carried out between 18:00 and 19:00 on this date, and...
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2 Jul 2019
Delays in MO messages to VMN's - RESOLVED
Dear Customer, Our latest tests have shown that the delays to VMN have been resolved, and traffic should be flowing as expected at this time. Kind Regards aql Support Dear Customer, Please be aware that at this time, we are currently experiencing delays  delivering Mobile Originating Messages to Virtual Mobile numbers . We are actively investigating this at this time, and...
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2 Jul 2019
Delays in Mobile Terminating traffic to Three - RESOLVED
Dear Customer, Our latest tests have shown that the delays to the Three network have ceased and all traffic is now being delivered promptly. Kind Regards aql Support Dear Customer, Please be aware that at this time, we are currently experiencing delays of upto 15 minutes delivering Mobile Terminating Messages towards the Three Mobile Network. We are actively investigating...
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26 Jun 2019
Text to Speech and Voice push outage - RESOLVED
Hello We are happy to report that this issue has been fully resolved, with all TTS messages being successfully processed and the backlog that built up during this issue cleared. Kind Regards, aql Support Hello, As an update, we can confirm that the issue with these services have been resolved and that the backlogged messages are now being processed. Their will be a delay...
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3 Jun 2019
Shared Colocation Power Disruption - RESOLVED
Hello Customer We can confirm that the power issue in our shared Colocation space is fully resolved at this time. If you are still seeing issues with your service please contact our support team on 01133203040. Kind Regards Peter Murtha Hello Customer We are currently aware of a power issue affecting our shared Colocation space (D3). We are actively investigating the...
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29 May 2019
Temporary increase in Porting timeframes
We would like to apologise for the delays our customers have experienced recently in Porting related requests. This has been the consequence of an unexpected surge in demand for our porting service. At aql it is our mission to ensure that our customers experience, with both our products and services, exceed expectations. As such, we have made the following changes to improve this and to set...
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24 May 2019
Bank Holiday support 27/05/2019
Hello Please be aware that during the upcoming Bank Holiday weekend, from 25/05/2019 until 27/05/2019, the AQL main office will be closed. However, support will still be available for Priority 1 Emergency issues. Please contact us for these via a Support ticket, or via the main office  number of 01133220655 Regards aql Support
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21 May 2019
Update to Wholesale Ratecard download
Dear Customer In our efforts to improve and update our services, we have migrated our Wholesale billing rate-card from our old portal at portal.aql.com, over to our new portal of clients.aql.com. This means that the previously used link of rate-card download will no longer be valid as of the release of the June rate-card. We urge you to review the email you will receive for June's...
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21 May 2019
VMN SMS delivery delay - RESOLVED
Dear Customer We are currently aware of an issue with inbound SMS towards our 07 Virtual Mobile Numbers . Customers may experience a delay to inbound messages.  We are actively investigating in an effort to resolve this issue as soon as possible. At this time we can confirm that this issue is now fully resolved Kind regards   aql Support
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17 May 2019
Restricted access to DC2
Hello Between the dates of the 20th of May to the 21tst of May, we have been forced to restrict customer access to DC 2 to emergency works only while work is carried out in the datacentre on the Air Conditioning infrastructure. Please bear this in mind when raising access requests which might require access during these dates. Regards aql Support
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