Announcements

SMPP services

10th September 2020
    aql Service Announcement Work Order No. N/A Service/s Affected SMPP Services Service Impact Start Time 10/09/2020 14:00hrs       Impact Time Expected 15 Minutes     Outage Description/Impact Dear Customers: We...
More »

IP service Firmware update

9th September 2020
aql Service Announcement Service/s Affected All aql IP services (Firmware Upgrade) Service Impact Start Time   17/09/2020 22:30  24/09/2020 22:30 01/10/2020 22:30 Impact Time 30 seconds at the following times 22:30, 22:40, 23:30 and 23:40. Outage Description/Impact We...
More »

General network disruption

6th September 2020
aql Service Announcement Service/s Affected All services Service Impact Start Time 16:10 06/09/2020 Impact Time Resolved  18:50  06/09/20 Outage Description/Impact We are currently looking into a traffic spike in our London network. Customers may be seeing packet loss and...
More »

Customer Portal outage

2nd September 2020
aql Service Announcement Service/s Affected Customer Portal Service Impact Start Time 11:00 02/09/2020 Impact Time 11:00  02/09/2020  to 11:20  02/09/2020 Outage Description/Impact Good Morning We are aware that a roll-out of fresh code to our customer portal this morning...
More »

Essential works to upgrade router

1st September 2020
aql Service Announcement Service/s Affected Customer transit and peering router edge1.lds3 Service Impact Start Time 22:00 01/09/2020 Impact Time Expected 22:00  01/09/2020  to 02:00  02/09/2020 Outage Description/Impact Good Morning We have scheduled an additional maintenance...
More »

Service Announcement - Number Provisioning and Endpoint Update Issue

21st August 2020
  aql Service Announcement Work Order No. N/A Service/s Affected Number provisioning and number control services Service Impact Start Time 10:22  21/08/2020 Restoration Time 21:30 Impact Time Expected 21:30...
More »

aql Routine Service Announcement

13th August 2020
aql Service Announcement Service/s Affected N/A Service Impact Start Time Weekly 22:00 Restoration Time Weekly 02:00  Impact Time Expected Weekly 22:00 – 02:00 Outage Description/Impact As part of...
More »

Upgrade Works on Core Leased line Infrastructure

12th August 2020
aql Service Announcement Service/s Affected Leased line services Service Impact Start Time 18:00 19/08/2020 Impact Time Expected 18:00 - 20:00 19/08/2020 Outage Description/Impact Good Afternoon We have scheduled an update core infrastructure within our Leased Line service from...
More »

Merrion Centre connectivity works

7th August 2020
aql Service Announcement Service/s Affected Wireless broadband Service Impact Start Time 07/08/2020 11:30 Outage Description/Impact Good Morning On Friday 07/08/20 at approximately 11:30 we will be performing essential hardware replacements within our Merrion Centre internet relay site. Please be aware...
More »

DC3 Urgent air conditioning works

3rd August 2020
aql Service Announcement Service/s Affected AQL DC3 Air conditioning  Service Impact Start Time 04/08/2020 - 05/08/2020 Impact Time Expected 06/07/2020 17:00 – 17:10 Outage Description/Impact Good Afternoon From Tuesday 04/08/2020 to Wednesday 05/08/2020 work will be underway in DC3...
More »