28 Nov 2018
aql Service Announcement - MO Messages from O2 to aql Geographic Numbers
*Update Following tests carried out internally and confirmation from upstream, this issue should now be fully resolved. Please contact aql support if you see any further instances of this issue. Kind regards, aql Support *Update The issue has been found to be a link between O2 and aql (outside of the aql network). This has been reported to O2 and is currently under...
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22 Nov 2018
aql Service Announcement - Planned Maintenance Resolved
Dear Customer, The maintenance has now been completed, as such the API freeze has been lifted. Please continue to submit API requests in your usual. If you experience any issues, please raise a Support Ticket on your account and our Support Team will assist. Kind regards aql Support   Dear customer, Unfortunately, the improvements are taking a little longer than expected....
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15 Nov 2018
aql Service Announcement - Planned Maintenance
Dear Customer, As part of our drive to improve availability across our services and to ensure a highly resilient network, we’re doing some maintenance.  Details Start Time: 22:00 28/11/2018 End Time: 02:00 29/11/2018 Services: All Services Risk: Medium Description of Change: Load Balance Infrastructure Firmware Upgrades During these works, there may be periods of...
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9 Nov 2018
aql Service Announcement - inbound calls to imported numbers
Dear customer, This issue has now been resolved. If you experience any further issues with inbound calls please contact our Support Team who will be happy to assist Kind regards, aql Support -------------------------------------------------------------------------- Dear customer, We have been informed of an issue outside of our network which is affecting inbound calls to some...
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6 Nov 2018
aql Service Announcement - Voice Services
Start Time: 21:00 12/11/2018 End Time: 01:00 13/11/2018 Services: Voice Risk: Medium Description of Change: Planned maintenance In order to improve service performance, we will be carrying out a software upgrade to one of our Voice Media Gateways We have taken the necessary steps to minimise disruption to service and are not expecting any downtime during these works. What...
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5 Nov 2018
aql Service Announcement - SMPP services
Dear Customer In order to improve the services we provide our customers, from the 12th of November 2018, we will be upgrading our SMPP platform. As part of this, we will now require that SMPP customers send messages with the correct Type Of Number (TON) value in line with the SMPP specification. Please ensure your solutions are correctly configured to provide number formats with the...
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