Announcements

22 Dec 2018
aql Service Announcement - Emergency Maintenance - Outbound SMS
Dear Customer, As part of our drive to improve availability across our services and to ensure a highly resilient network, we’re doing some emergency maintenance.  Details Start Time: 22:00 22/12/2018 End Time: 23:00 22/12/2018 Expected Downtime: There may be small periods of downtime throughout the window whilst services are restarted. However, these will be kept to a minimum. Services:...
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20 Dec 2018
Sip.aql.com service outage - RESOLVED
Hello We can confirm that service has been fully restored at this time. We apologise for any inconvinience. Regards Peter Murtha Hello, We are currently aware of a service outage on the following services: Sip.aql.com VOIP serivce We are actively investigate the cause of this issue, and we will ensure that updates are provided as further information becomes...
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18 Dec 2018
aql Service Announcement - portal.aql.com Credit/Debit Card Payments Failing - Resolved
Dear Customer, Please be advised the issue surrounding Credit/Debit Card Payments has now resolved. All payments made through portal.aql.com will now have their relevant services processed as usual. If you are still awaiting services to be added to your account, please make us aware of the relevant invoice number and the services that you purchased. We will then conduct an  investigation...
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12 Dec 2018
aql Service Announcement - Brief Service Outage - Resolved
Hello, Our networks experienced a brief network outage at around 1617hrs today (12/12/2018), which had caused various services  to be affected. I can confirm that the following list of services was affected (however not limited to): Telephony SMS MVNO Colocation API We can confirm that the issues only lasted around 6 minutes and the outage has now been...
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7 Dec 2018
aql Service Announcement - SMS services RESOLVED
Dear Customer, We are have experienced an issue whereby a small number of outbound SMS messages from aql were failing. This issue started at 09:35 7th December 2018. Our engineers have been investigating and have now resolved the issue. Unfortunately, any SMS  showing as 'failed' will NOT be resent. If you are still experiencing issues, please contact our Support Team on 01133 20...
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7 Dec 2018
aql Service Announcement - SIM Admin API RESOLVED
Dear customer, We have now resolved the issue with SIM activation and we are seeing successful activation processing. If you have previously received error status:500 when attempting to activate a SIM, please retry, the error should no longer be present. Kind regards, aql Support     Dear customer,  We are still seeing instances of this issue. We are continuing to work...
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6 Dec 2018
aql Service Announcement - UK Wide O2 network issues
Dear customers, Please be aware that O2 are currently experiencing a UK wide issue which is affecting all their mobile services. This may have an adverse effect on calls to O2 handsets though aql's voice platform and also outbound SMS from O2 handsets to  aql geographic numbers. Unfortunately, as this issue is outside of our network, we do not have any information as to when this will...
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6 Dec 2018
aql Service Announcement - Email and Web Hosting - RESOLVED
Dear Customer, Our monitoring has alerted us to an issue with our email and web hosting platform. Engineers have now resolved the issue however, customers will have been unable to access their emails and websites between 03:22 and 08:34 on the 6th December 2018. This issue has now been fully resolved. If you have any issues with your service, please contact our Support Team either via...
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