Announcements

18 Mar 2019
SMPP Service Maintenance
Dear Customer, As part of our drive to improve availability across our services and to ensure a highly resilient network, we’re doing some maintenance.  Details Start Time: 22:00 18/03/2019 End Time: 02:00 19/03/2019 Services: SMPP Risk: Low Description of Change: Infrastructure upgrades During this evenings regular planned maintenance period, there will be a short...
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14 Mar 2019
Text to Speech and Three MT SMS delays - RESOLVED
Dear customer, We can confirm that this issue has been resolved, and that traffic is now flowing as expected. Kind Regards, aql Support RSS feed available via: https://swift.aql.com/announcementsrss.p Dear customer, Following works carried out to resovle a previous error with our routing of traffic from the Three network, we are seeing delays on the delivery of Text to...
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14 Mar 2019
portal.aql.com Intermittent connection issues - RESOLVED
Dear customer, We can confirm that this issue has been resolved at this time. Further work is scheduled over the coming weeks to improve this service and ensure further issues do not arise. Kind Regards, aql Support RSS feed available via:  https://swift.aql.com/announcementsrss.php     Dear customer, Currently we are still investigating the cause of this issue, and looking...
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14 Mar 2019
SMS traffic routing issue - RESOLVED
Dear customer, We can confirm at this time that the issue has been fully resolved and all services are now working as expected. Kind Regards, aql Support RSS feed available via:  https://swift.aql.com/announcementsrss.php   Dear customer, As an update, I can confirm that we have completed works to ensure SMS routing success on the Three network without congestion, while we...
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6 Mar 2019
VIrgin Mobile Cease SMS service to Geographic numbers
Dear Customer,   Virgin Mobile have taken the decision to cease sending SMS to UK geographic landline telephone numbers. This is a decision that affects inbound SMS (MO) from Virgin Mobile handsets to any UK landline numbers, regardless of supplier across the industry.   Discussions are ongoing with Virgin Mobile to explore a solution, however there are no timescales for...
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4 Mar 2019
aql Service Announcement - Voice Services - RESOLVED
Start Time:  07:00 09/03/2019 End Time:  12:00 09/03/2019 Services:  Voice  Risk:  Low Description of Change:  Planned maintenance Power works are taking place in a facility where we interconnect to BT’s Bristol Transit Exchange, During these works, traffic will route via alternative Points of Connect.  What does this mean for you?  Whilst we do not expect any disruption,...
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