Announcements

29 May 2019
Temporary increase in Porting timeframes
We would like to apologise for the delays our customers have experienced recently in Porting related requests. This has been the consequence of an unexpected surge in demand for our porting service. At aql it is our mission to ensure that our customers experience, with both our products and services, exceed expectations. As such, we have made the following changes to improve this and to set...
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24 May 2019
Bank Holiday support 27/05/2019
Hello Please be aware that during the upcoming Bank Holiday weekend, from 25/05/2019 until 27/05/2019, the AQL main office will be closed. However, support will still be available for Priority 1 Emergency issues. Please contact us for these via a Support ticket, or via the main office  number of 01133220655 Regards aql Support
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21 May 2019
Update to Wholesale Ratecard download
Dear Customer In our efforts to improve and update our services, we have migrated our Wholesale billing rate-card from our old portal at portal.aql.com, over to our new portal of clients.aql.com. This means that the previously used link of rate-card download will no longer be valid as of the release of the June rate-card. We urge you to review the email you will receive for June's...
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21 May 2019
VMN SMS delivery delay - RESOLVED
Dear Customer We are currently aware of an issue with inbound SMS towards our 07 Virtual Mobile Numbers . Customers may experience a delay to inbound messages.  We are actively investigating in an effort to resolve this issue as soon as possible. At this time we can confirm that this issue is now fully resolved Kind regards   aql Support
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17 May 2019
Restricted access to DC2
Hello Between the dates of the 20th of May to the 21tst of May, we have been forced to restrict customer access to DC 2 to emergency works only while work is carried out in the datacentre on the Air Conditioning infrastructure. Please bear this in mind when raising access requests which might require access during these dates. Regards aql Support
15 May 2019
Office Inbound Call issues - RESOLVED
Hello We can confirm that the phone issues being suffered have now been resolved, and inbound call capacity to all of our teams has been restored. We apologise for any inconvenience suffered. Kind regards aql Support   Hello  We are currently aware of an issue with our Office Phone system which is causing limited capacity to receive inbound calls. We are worknig ot...
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3 May 2019
Bank Holiday Support
Hello Please be aware that during the upcoming Bank Holiday weekend, from 03/05/2019 until 07/05/2019, the AQL main office will be closed. However, support will still be available for Priority 1 Emergency issues. Please contact us for these via a Support ticket, or via the main office  number of 01133220655 Regards aql Support
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