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DATA FAULTS

Fault

 Connection issue

Fault Description

 Connectivity Outage

MSISDN/ICCID/IMSI

 Please complete this section: (****/****/****)

DEVICE IMEI

 Please complete this section

USIM ACTIVE?

 Please select: Yes / No

DATA PROVISIONED?

 Please select: Yes / No

WHEN DID THE FAULT BEGIN?

 Please complete this section: (dd/mm/yyyy)

POST CODE

 Please complete this section

 


ADDITIONAL INFORMATION

APN

 Please complete this section

HOW MANY BARS OF SIGNAL SHOWN?

 Please complete this section xx dBm

IS THE NETWORK SHOWN WHEN SEARCHING MANUALLY? 

 Please complete this section

IF PREVIOUS CONNECTIONS MADE PLEASE PROVIDE DATE

 Please complete this section

HAS THE CUSTOMER TRIED TO USE IN ANOTHER POSTCODE, IF SO WHAT WAS THE RESULT?

 Please complete this section

IS THE CUSTOMER CONNECTING THROUGH A VPN?

 Yes / No

IF YES, WHAT VPN CLIENT?

 Please complete this section


CHECKLIST (MUST BE COMPLETE BEFORE FAULT RAISED)

Device Rebooted

 Please complete this section: Yes / No

Alternative device tested

 Please complete this section: Yes / No

Alternative USIM tested

 Please complete this section: Yes / No

Outcome/Error message

 Please complete this section





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