Task Reference

EN-26637

Service/s Affected

SIMs from H3G

Service Impact Start Time

Sep 8, 2023, 3:00 am BST

Impact Time

5 minutes of disruption to some SIMs. Resilience recovered at 05:56 BST

Outage Description/Impact

Dear Customer,

There was a brief disruption to 2/3 of our SIMs as the connection initially failed. This lasted a few minutes until customers reconnected.

We had then been operating without resilience on our connection to Three. We have asked them to investigate.

Until 05:56 BST, at which point the resiliency had recovered.