Task Reference

Service/s Affected

SMS shared shortcode

Service Impact Start Time

04/07/25, 12:00 BST

Impact Time 

04/07/25, 12:00 BST to 10/07/2025 11:53 BST

Outage Description/Impact

Dear Customer,

Please be advised that we are currently experiencing a service disruption on our shared shortcode of 64446.

We are actively investigating this disruption, and we will ensure you are updated as this investigation progresses.

UPDATE: We can confirm that this service has fully recovered as of 11:53:23 BST 10/07/2025