Issue affecting MVNO (H3G) new/existing sessions
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aql Service Announcement |
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Task Reference |
n/a |
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Service/s Affected |
MVNO (H3G) |
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Service Impact Time |
05/09/24 23:00 - 23:20 |
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Outage Description/Impact |
Dear Customer,
We have observed intermittent tunnel failures for MVNO customers - resulting in new connections failing to establish and existing connections disconnecting. The issue has been mitigated and connections are beginning to re-establish.
Devices which have failed to establish a session will attempt a reconnection, so you may have to wait a few seconds before re-attempting. |
If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.
Email: [email protected] | Tel: 01133 20 30 40
Kind Regards,
aql