Restart of upstream L2TP tunnels - 25% SIMs affected
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aql Service Announcement |
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Task Reference |
EN-22077 |
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Service/s Affected |
aql SingleNet SIMs |
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Service Impact Start Time |
04/11/2024 10:00 GMT |
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Impact Time |
2 hour window with 5 minutes of disruption expected |
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Outage Description/Impact |
From 10:00 GMT we will be carrying out configuration changes to try and resolve an issue with tunnel stability coming in from upstream. This will be in the following stages: 10:00 - configuration changes 11:00 - restart affected tunnels 11:15 - 12:00 - monitoring During the restart, approximately 25% of sessions will cleanly disconnect and then reconnect via another path. No disruption is expected beyond this reconnect, but the service should be considered at risk throughout the window. |
If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.
Email: [email protected] | Tel: 01133 20 30 40
Kind Regards,
aql