Task Reference

N/A

Service/s Affected

Annual Change Freeze

Service Impact Start Time

Dec 16, 2024 9:00am GMT

Impact Time 

16/12/24 09:00 - 06/01/25 09:00

Outage Description/Impact

Every year during the seasonal period, it is common for communications providers to implement a 'change freeze' to reduce risk related to changes over the Christmas period when many of our clients and suppliers have reduced staffing and reduced capability to respond to any incidents which could be caused by non-BAU engineering changes.

The aql General Change Freeze across all platforms will take place from 09:00 GMT Monday 16th December 2024 until 09:00 GMT Monday 6th January 2025.

The freeze applies to planned maintenance activity. Normal provisioning activity is unaffected. Any number porting requests will be handled as BAU. However, please be aware, this may be restricted by other providers' operating hours over the Christmas period.