Task Reference

N/A

Service/s Affected

Network resilience

Service Impact Start Time

15:05 BST

Impact Time 

Ongoing

Outage Description/Impact

Dear Customer

We are currently operating at reduced network resilience. There is currently no service impact as traffic has re-routed over other links.

Our engineers are actively investigating the disruption. The next update will be provided at 16:15 BST or before should further information become available. 

Update: Engineers are en-route to the suspected break site to begin investigating. We'll monitor through the night and update at 09:00 BST

Update: The root cause has been identified as construction works along the fibre path. Works have been continuing through the night to repair the issue, and a further update will be posted by 10:00 BST

Update: One of the splice points is causing logistical issues. Engineers are continuing to work. Update at 12:00 BST

Update: Engineers are still working on site to find a resolution, due to issues with where the damage is. Update at 15:00 BST

Update: Engineers are coordinating at the site to determine a course of action. Update at 16:00 BST

Update: Meetings are being held on site with cable engineers and vendors to continue to investigate the fault - Update at 09:00 BST

Update: Repair works have now been completed and resilience was restored at 03:31.