Task Reference

N/A

Service/s Affected

Annual Change Freeze

Impact Time 

15/12/23 12:00 - 03/01/24 09:00

Outage Description/Impact

Dear Customer,

Every year during the seasonal period, it is common for communications providers to implement a 'change freeze' to reduce risk related to changes over the Christmas period when many of our clients and suppliers have reduced staffing and reduced capability to respond to any incidents which could be caused by non-BAU engineering changes.

When will the freeze take place?
The aql General Change Freeze across all platforms will take place from 12:00 GMT Friday 15th December 2023 until 09:00 GMT Wednesday 3rd January 2024.

The freeze applies to planned maintenance activity. Normal provisioning activity is unaffected. Any number porting requests will be handled as BAU. However, please be aware, this may be restricted by other providers' operating hours over the Christmas period.