Task Reference

N/A

Service/s Affected

Network resilience - Resolved

Service Impact Start Time

Impact Time 

Completed

Outage Description/Impact

Dear Customer

We are currently operating at reduced network resilience. There is currently no service impact as traffic has re-routed over other links.

Our engineers are actively investigating the disruption. The next update will be provided at 16:30 or before if further information becomes available.

Update: We are continuing our efforts to recover resiliency, and are in the process of escalating this issue higher with the involved fibre partner. Please expect our next update by 16:30, or sooner if information becomes available.

Update 2: We can confirm that this has been resolved and resiliency has been restored.