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Audio Quality issues

14º Septiembre 2020
  aql Service Announcement Work Order No. 174572 Service/s Affected SIP wholesale voice Service Impact Start Time 14/09/2020 10:28 Restoration Time 14/09/2020 13:05 Outage Description/Impact Dear Customer, We are currently aware of...
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Outbound wholesale voice CDR’s

11º Septiembre 2020
  aql Service Announcement Work Order No. 14728 Service/s Affected Outbound wholesale voice CDR’s   Service Impact Start Time 26/08/2020 15:25 Restoration Time TBC Impact Time Expected N/A Outage Description/Impact...
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SMS sending API issue

11º Septiembre 2020
  aql Service Announcement Work Order No. N/A Service/s Affected SMS API issues Service Impact Start Time 09:09 11/09/2020 Impact Time Expected 09:09 11/09/2020 to 09:31 11/09/2020   Outage Description/Impact Dear Customers: Please be aware...
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Legacy Ticket Feature Switch Off

10º Septiembre 2020
aql Service Announcement Work Order No. N/A Service/s Affected portal.aql.com Legacy Ticket Feature Service Impact Start Time 01/10/2020   Outage Description/Impact   As part of our continued efforts to offer higher quality services, we’re going to be removing a...
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SMPP services

10º Septiembre 2020
    aql Service Announcement Work Order No. N/A Service/s Affected SMPP Services Service Impact Start Time 10/09/2020 14:00hrs       Impact Time Expected 15 Minutes     Outage Description/Impact Dear Customers: We...
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IP service Firmware update

9º Septiembre 2020
aql Service Announcement Service/s Affected All aql IP services (Firmware Upgrade) Service Impact Start Time   17/09/2020 22:30  24/09/2020 22:30 01/10/2020 22:30 Impact Time 30 seconds at the following times 22:30, 22:40, 23:30 and 23:40. Outage Description/Impact We...
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General network disruption

6º Septiembre 2020
aql Service Announcement Service/s Affected All services Service Impact Start Time 16:10 06/09/2020 Impact Time Resolved  18:50  06/09/20 Outage Description/Impact We are currently looking into a traffic spike in our London network. Customers may be seeing packet loss and...
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Customer Portal outage

2º Septiembre 2020
aql Service Announcement Service/s Affected Customer Portal Service Impact Start Time 11:00 02/09/2020 Impact Time 11:00  02/09/2020  to 11:20  02/09/2020 Outage Description/Impact Good Morning We are aware that a roll-out of fresh code to our customer portal this morning...
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Essential works to upgrade router

1º Septiembre 2020
aql Service Announcement Service/s Affected Customer transit and peering router edge1.lds3 Service Impact Start Time 22:00 01/09/2020 Impact Time Expected 22:00  01/09/2020  to 02:00  02/09/2020 Outage Description/Impact Good Morning We have scheduled an additional maintenance...
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Service Announcement - Number Provisioning and Endpoint Update Issue

21º Augosto 2020
  aql Service Announcement Work Order No. N/A Service/s Affected Number provisioning and number control services Service Impact Start Time 10:22  21/08/2020 Restoration Time 21:30 Impact Time Expected 21:30...
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