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26 Jul 2019
Inbound call failures on SIp.AQL.com service - RESOLVED
Dear Customer The source of the fault has been isolated and resolved at this time, and we are seeing service restored for all users at this time. Kind regards Peter Murtha Dear Customer I can confirm that our technical and senior network team have identified the cause fo this fault, and corrective action is actively being carried out at this moment. We will update you...
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25 Jul 2019
Line of sight connectivity intermittent issues - RESOLVED
Dear Customer We can confirm that all connectivity issues for affected customers have now been resolved. Kind Regards aql support Dear Customer I can confirm that this is still being investigated, though we believe that traffic should now have re routed correctly following work to resolve the connection outages. Our next update will be at 10:00 tomorrow, or on resolution....
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25 Jul 2019
BT PSTN interconnect issue - UPDATED
Dear Customer We are seeing restoration of service at this time, however we have not received an all clear response from BT as of yet, as such we do not consider this issue fully resolved at this time. We will update you again at 12:00 today or on resolution. Kind regards Peter Murtha Dear Customer Sadly we have had no further updates from BT in regards to...
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19 Jul 2019
SMS delivery delays to Vodafone ranges - RESOLVED
Dear Customer Please be aware that this afternoon we suffered delays sending SMS messages to Vodafone mobile numbers. This was due to an issue with the receiving networks outside of our own network, and has now been resolved. We can confirm that this only cause delays, with no message failures, and that this issue is now fully resolved. Kind regards aql Support
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19 Jul 2019
Voice Push and Text to Speech issue - RESOLVED
Dear Customer We are happy to confirm that this issue has been resolved, and that messages are now being delivered by our Text to Speech platform. Queued messages are now being actively processed. Kind Regards Peter Murtha Dear Customer Please be aware that we are currently investigating an issue with our text to Speech and Voice Push service.  We are aware that though these...
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16 Jul 2019
Inbound International voice traffic issues - Resolved
Dear Customer I am happy to confirm that the issue has been resolved and all services have been resumed as expected. Kind regards Peter Murtha Dear Customer We are currently aware of an issue that if affecting inbound calls from international destinations, which could be causing some of these calls to fail. We are actively investigating this issue at this time. We will update...
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9 Jul 2019
Decreased voice capacity on BT interconnects in the South West. - RESOLVED
Dear Customer We can now confirm that all circuits within BT have been restored, and that service is now fully restored. Kind Regards aql Support Dear Customer Sadly we are still awaiting further details from BT as to the progress of this issue. We will next update you at 10:00 tomorrow or on resolution. Kind Regards aql Support Dear Customer...
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4 Jul 2019
Further scheduled maintenance to Leased Line and Line of Sight technology
Dear Customer, We would like to make you aware that we are scheduling in an additional maintenance period on Thursday 11th July 2019, to update core leased line and wireless network equipment firmware. This is required to fulfill our commitment to our customers to provide you with a high quality connectivity service. This is in addition to the works on the 9th, though will involve separate...
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3 Jul 2019
Scheduled maintenance to Core Switching Equipment.
Planned works: Wednesday 10th July 2019 23:00 - 01:00 Thursday 11th July 2019 During this window, we will be performing a reboot of one of our core switches at the recommendation of our vendor to apply new configuration. All MVNO SIMs will disconnect, however, they will re-connect to our services when an alternative route is available. Voice traffic may see a few seconds of disruption...
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3 Jul 2019
Outage of aql.com - RESOLVED
Dear Customer, We are aware of a short outage with our website of www.aql.com  between 11:40 and 11:43 today Happily I can confirm that this outage lasted only a few minutes, and that the site has fully recorded at this time. Kind Regards Peter Murtha
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