4 Jul 2019
Further scheduled maintenance to Leased Line and Line of Sight technology

Dear Customer,

We would like to make you aware that we are scheduling in an additional maintenance period on Thursday 11th July 2019, to update core leased line and wireless network equipment firmware. This is required to fulfill our commitment to our customers to provide you with a high quality connectivity service. This is in addition to the works on the 9th, though will involve separate equipment.

These works will be carried out between 18:00 and 19:00 on this date, and will affect our leased line and line of sight connectivity customers.

The works will involve carrying out multiple device reboots while firmware updates are applied and additional resiliency is put in place. This will lead to 3 planned periods of roughly 5 minutes of disruption, totaling approximately 15 minutes while this work is completed.

No further disruption is expected to services, but your service should be considered at risk throughout the maintenance window.

Kind Regards

aql Support