9 Sep 2020
IP service Firmware update

aql Service Announcement

Service/s Affected

All aql IP services (Firmware Upgrade)

Service Impact Start Time

17/09/2020 22:30 
24/09/2020 22:30
01/10/2020 22:30

Impact Time

30 seconds at the following times 22:30, 22:40, 23:30 and 23:40.

Outage Description/Impact

We will be doing a Firmware upgrade to the core network infrastructure at DC2 and DC3. All customers of aql network services will see connections disconnect and reconnect during reboot, but no other disruption is expected.  This will be done over four sets of 30 seconds at the following times 22:30, 22:40 23:30 and 23:40

We expect to carry out most of the work on the first night, and therefore the second two windows will not be as noticeable. 

If you would like any further information, please don’t hesitate to contact our Support Team, who will be happy to assist.

Email: | Tel: 01133 20 30 40

Kind Regards,
aql support team